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What We Offer

Genentech Access Solutions offers services to help you navigate the access and reimbursement process.






Genentech Access Solutions Specialists can help you with benefits and coverage issues such as benefits investigations and prior authorization.





Genentech Access Solutions Specialists can help you by guiding you through denials and appeals and providing billing and coding information.




Patient Assistance

Patient assistance offerings through Genentech Access Solutions can help your patients obtain the therapy prescribed, regardless of their ability to pay.




Product Distribution

Get information on product distribution methods* and our Spoilage Replacement Program.*




My Patient Solutions

Manage patient access with this online patient management resource.



Communication Assistance Services

As part of our commitment to your patients, we offer language translation and hearing-impaired services to anyone calling Genentech Access Solutions. This way, we can ensure individual communication needs are not a barrier to accessing our patient and practice support services. Our interpretation services are available for a variety of languages. In addition, telephone-to-telephone typewriter (TTY) services are available for hearing-impaired callers.