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Our Services Product Distribution

 

Genentech has contracted with a network of authorized distributors to service customers who choose to purchase Rituxan® (rituximab) through the buy and bill model. Through the streamlined Distribution Model, customers purchase Rituxan through authorized distributors who have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute Rituxan through secondary channels.

 

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Buy and Bill

 

Genentech has contracted with a network of authorized specialty distributors and wholesalers to service customers who choose to purchase Rituxan® (rituximab) for rheumatoid arthritis (RA) through the buy and bill model.

Customers can purchase Rituxan through authorized specialty distributors and wholesalers that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute Rituxan through secondary channels.

“Buy and bill” is a term used by health care providers when an office or facility purchases Rituxan, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you maintain a stock of Rituxan, giving you the flexibility to treat your patients when clinically appropriate.

 

If you qualify to continue using the CMS 1500 claim form, follows these steps:

  1. Manual bill: Submit a hard copy of the CMS 1500 claim form with J9035 or other code designated by the insurer.
  2. Respond promptly to the insurer’s request for additional information. Failure to submit the documentation before the deadline is a common reason for denial.
  3. Claim is processed. (If denied, see Appeals.)

Spoilage Replacement Program

 

If the Rituxan prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

 

Potential reasons for replacement

 

Rituxan has been reconstituted and is unusable due to one of the following events:

  • Rituxan was reconstituted and patient missed appointment
  • Rituxan was accidentally dropped
  • Rituxan was not appropriately refrigerated or was frozen
  • Patient expired/coded
  • Rituxan was not administered due to unforeseen symptoms

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

 

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

 

Replacement Procedure

 

To request replacement product:

 

  1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  3. Fax the form to (877) 329-6737.
  4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

 

Please be sure to retain all intact vials. Unless the vial(s) is broken, all product must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

 

* Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.
Below are some helpful files for buy and bill. Download will occur automatically on selection.

  

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