Contact Us

Genentech Access Solutions

1 DNA Way, Mail Stop #858a
South San Francisco, CA 94080-4990
Main website:
(866) 4ACCESS/(866) 422-2377

General inquiries, comments and feedback about technical issues involving the Genentech Access Solutions websites can be emailed to Due to security concerns, we are unable to download or read email attachments. We will not accept email communication involving patient information.


PAN=Patient Authorization and Notice of Request for Transmission of Health Information to Genentech Access Solutions and Genentech® Access to Care Foundation.

SMN=Statement of Medical Necessity.