Learn About Our Services

Genentech Access Solutions is your resource for access and reimbursement support after a Genentech medicine is prescribed.

Coverage

Help understanding benefits and coverage, such as benefits investigations and prior authorization resources

Sample coding information and resources for denials and appeals

A list of authorized distributors and specialty pharmacies as well as information on our Spoilage Replacement Program

Submit Genentech Access Solutions forms and check the status of your service requests online using My Patient Solutions

Over the past 20+ years,
Genentech has helped over

2.2 million

patients access the Genentech medicines they need.

In 2019, Genentech Access Solutions helped more than

287,000

eligible patients with access issues.