Committed to Helping You Get Your Medicine
Knowing what to expect can make all the difference. We can help walk
you through each step of getting Rituxan and assist you along the
Frequently Asked Questions
About Genentech Access Solutions
What is Genentech Access Solutions?
Gennetech Access Solutions is a resource for people who take Rituxan.
We connect you to the medicine you need.
I Am Concerned About Paying for Rituxan
My co-pays for Rituxan are too high. How can you help me?
There may be options to help you get the Rituxan your doctor has
prescribed. Genentech Access Solutions can refer you to patient
Getting My Medicine
How long will it take to get my medicine?
You might not be able to get Rituxan right away. First, your doctor’s
office or specialty pharmacy will have to check to make sure your
health insurance plan covers your medicine. This is called a “benefits
investigation.” They also might have to send some more information
before your plan covers your medicine. This is called a “prior
Enrolling in Genentech Access Solutions
How do I enroll in Genentech Access Solutions?
- You fill out a form called the PAN.
- Your doctor fills out a form called the SMN. You do not have to fill out anything on this form.
- Your doctor sends both of these forms to Genentech Access Solutions.
There are 2 ways to fill out the PAN form:
- You can fill out the form online
- You can download and print it to fill out a paper copy
Why do I need to sign the PAN form?
The PAN form lets us discuss your health information with your doctor
and your health insurance plan. We can’t work with you without a
I submitted the PAN online or gave the signed PAN to my doctor. Is there anything else I need to do to enroll?
You do not need to do anything else, but your doctor does. He or she needs to submit a form called the SMN. The SMN tells us your doctor wants to treat you with Rituxan. Make sure your doctor has sent us the SMN so you get help from us.
You do not need to fill out anything on the SMN form.
My Health Plan Denied Coverage for Rituxan
My health insurance plan will not cover Rituxan. What do I do?
If your health insurance plan will not cover Rituxan, you and your
doctor’s office can file an appeal. Contact your doctor to find out if
filing an appeal is right for you.
We have resources to help you and your doctor file an appeal.
Does Genentech Access Solutions send the appeal to my health insurance plan?
We have resources to help you and your doctor file an appeal. You or
your doctor’s office has to file the appeal directly with your health
How long does an appeal take?
This depends on your health insurance plan. You should ask your plan directly about its process. Sometimes the appeals process is quick. However, it can also take several months if you have to appeal several times.
My Insurance Might Change
I am enrolled in Genentech Access Solutions and my health insurance plan has changed. What do I do next?
If your insurance changes while you’re taking Rituxan, call us. We
can help you understand your new coverage.
I no longer have a health insurance plan. What should I do?
GATCF helps people who don't have health insurance. It also helps
people who have health insurance but have trouble paying for Rituxan.
If you qualify for GATCF, you could receive your medicine for
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech and
Biogen cannot guarantee your plan will cover any treatments.
PAN=Patient Authorization and Notice of Request
for Transmission of Health Information to Genentech Access Solutions
and Genentech® Access to Care Foundation.
SMN=Statement of Medical Necessity.