Committed to Helping You Get Your Genentech Medicine
Knowing what to expect can make all the difference. We can help you through each step of getting your Genentech medicine.
Frequently Asked Questions
About ACTEMRA Access Solutions
What is ACTEMRA Access Solutions?
I Am Concerned About Paying for ACTEMRA
My co-pays for ACTEMRA are too high. How can you help me?
Where can I find information about the Genentech® Access to Care Foundation (GATCF)?
Getting My Medicine
I have been prescribed ACTEMRA Subcutaneous (SC). Can I pick it up from my local pharmacy?
How long will it take to get my medicine?
Enrolling in ACTEMRA Access Solutions
How do I enroll in ACTEMRA Access Solutions?
Why do I need to sign the Patient Consent Form?
I submitted the Patient Consent Form online or gave the signed Patient Consent Form to my doctor. Is there anything else I need to do to enroll?
I already submitted a PAN form. Do I also need to fill out the Patient Consent Form?
My Health Plan Denied Coverage for ACTEMRA
My health insurance plan will not cover ACTEMRA. What do I do?
Does ACTEMRA Access Solutions send the appeal to my health insurance plan?
How long does an appeal take?
My Insurance Might Change
I am enrolled in ACTEMRA Access Solutions and my health insurance plan has changed. What do I do next?
I no longer have a health insurance plan. What should I do?
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech
cannot guarantee your plan will cover any treatments.
PAN=Patient Authorization and Notice of Request
for Transmission of Health Information to Genentech Access Solutions
and Genentech® Access to Care Foundation.