Committed to Helping You Get Your Genentech Medicine
Knowing what to expect can make all the difference. We can help you
through each step of getting your Genentech medicine.
Frequently Asked Questions
About PHESGO Access Solutions
What is PHESGO Access Solutions?
I Am Concerned About Paying for PHESGO
My co-pays for PHESGO are too high. How can you help me?
Where can I find information about the Genentech® Access to Care Foundation (GATCF)?
Getting My Medicine
Can I pick up my Genentech medicine from my local pharmacy?
How long will it take to get my medicine?
Enrolling in PHESGO Access Solutions
How do I enroll in PHESGO Access Solutions?
Why do I need to sign the Patient Consent Form?
I submitted the Patient Consent Form online or gave the signed Patient Consent Form to my doctor. Is there anything else I need to do to enroll?
My Health Plan Denied Coverage for PHESGO
My health insurance plan will not cover PHESGO. What do I do?
Does PHESGO Access Solutions send the appeal to my health insurance plan?
How long does an appeal take?
My Insurance Might Change
I am enrolled in PHESGO Access Solutions and my health insurance plan has changed. What do I do next?
I no longer have a health insurance plan. What should I do?
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech
cannot guarantee your plan will cover any treatments.