Committed to Helping You Get Your Genentech Medicine
Knowing what to expect can make all the difference. We can help walk
you through each step of getting your Genentech medicine and assist
you along the way.
Frequently Asked Questions
About LUCENTIS Access Solutions
What is LUCENTIS Access Solutions?
I Am Concerned About Paying for LUCENTIS
My co-pays for LUCENTIS are too high. How can you help me?
Getting My Medicine
How long will it take to get my medicine?
Enrolling in LUCENTIS Access Solutions
How do I enroll in LUCENTIS Access Solutions?
Why do I need to sign the PAN form?
I submitted the PAN online or gave the signed PAN to my doctor. Is there anything else I need to do to enroll?
My Health Plan Denied Coverage for LUCENTIS
My health insurance plan will not cover LUCENTIS. What do I do?
Does LUCENTIS Access Solutions send the appeal to my health insurance plan?
How long does an appeal take?
My Insurance Might Change
I am enrolled in LUCENTIS Access Solutions and my health insurance plan has changed. What do I do next?
I no longer have a health insurance plan. What should I do?
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech
cannot guarantee your plan will cover any treatments.
PAN=Patient Authorization and Notice of Request
for Transmission of Health Information to Genentech Access Solutions
and Genentech® Access to Care Foundation.
SMN=Statement
of Medical Necessity.