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Knowing what to expect can make all the difference. We can help you through the process of getting your Genentech medicine. 

Frequently Asked Questions

About OCREVUS Access Solutions

OCREVUS Access Solutions is a resource for people who take a Genentech medicine. We connect you to the medicine you have been prescribed.

Genentech is the company that makes OCREVUS. We believe every person should get the Genentech medicine their doctor prescribed and we offer programs to help make this happen.

My Patient Navigator

When you enroll in OCREVUS Access Solutions, you will be teamed up with your own personal Patient Navigator.

This person is your point of contact during your treatment with OCREVUS.

Your Patient Navigator will work with your health care team during your treatment with OCREVUS to make sure you have the support you need. 

I Am Concerned About Paying for OCREVUS

There may be options to help you get the Genentech medicine your doctor has prescribed. Your OCREVUS Patient Navigator can refer you to financial assistance options.

Getting My Medicine

You might not be able to get your Genentech medicine right away. First, your doctor’s office or specialty pharmacy will have to check to make sure your health insurance plan covers your medicine. This is called a “benefits investigation.” They also might have to send some more information before your plan covers your medicine. This is called a “prior authorization.”

Enrolling in OCREVUS Access Solutions

  1. You fill out the Patient Consent Form.
  2. Your doctor fills out the OCREVUS Start Form. You do not have to fill out anything on this form.
  3. Your doctor sends both of these forms to OCREVUS Access Solutions.

There are 3 ways to send us the Patient Consent Form:

The Patient Consent Form gives us permission to discuss your health information with others, such as your doctor and your health insurance plan, so we can perform our services. We can't work with you without a signed Patient Consent Form.

You do not need to do anything else, but your doctor does. He or she needs to fill out the OCREVUS Start Form. This form tells us your doctor wants to treat you with OCREVUS. Make sure your doctor has sent us the completed OCREVUS Start Form so you get help from us.

My Health Plan Denied Coverage for OCREVUS

If your health insurance plan will not cover your Genentech medicine, you and your doctor’s office can file an appeal. Contact your doctor to ask if you should file an appeal.

We have resources to help you and your doctor file an appeal.

We have resources to help you and your doctor file an appeal. You or your doctor’s office has to file the appeal directly with your health insurance plan.

This depends on your health insurance plan. You should ask your plan directly about its process. Sometimes the appeals process is quick. However, it can take several months if you have to appeal several times.

My Insurance Might Change

If your insurance changes while you’re taking your Genentech medicine, call us. Your Patient Navigator can walk you through your new coverage.

The Genentech Patient Foundation gives free Genentech medicine to people who don’t have insurance coverage or who have financial concerns and meet certain eligibility criteria.

You and your doctor are responsible for completing and submitting all required paperwork to your health insurance plan. Genentech cannot guarantee your plan will cover any treatments.