Committed to Helping You Get Your Genentech Medicine
Knowing what to expect can make all the difference. We can help you through each step of getting your Genentech medicine.
Frequently Asked Questions
About OCREVUS Access Solutions
What is OCREVUS Access Solutions?
OCREVUS Access Solutions is a resource for people who take a
Genentech medicine. We connect you to the medicine you need.
My Patient Navigator
Who is my Patient Navigator?
When you enroll in OCREVUS Access Solutions, you will be teamed up with your own personal Patient Navigator.
This person is your point of contact during your treatment with OCREVUS.
What does my Patient Navigator do?
Your Patient Navigator will work with your health care team during your treatment with OCREVUS to make sure you have the support you need.
I Am Concerned About Paying for OCREVUS
My co-pays for OCREVUS are too high. How can you help me?
There may be options to help you get the Genentech medicine your doctor has prescribed. Your OCREVUS Patient Navigator can refer you to patient assistance options.
Where can I find information about the Genentech® Access to Care Foundation (GATCF)?
Getting My Medicine
How long will it take to get my medicine?
You might not be able to get your Genentech medicine right away. First, your doctor’s office or specialty pharmacy will have to check to make sure your health insurance plan covers your medicine. This is called a “benefits investigation.” They also might have to send some more information before your plan covers your medicine. This is called a “prior authorization.”
Your Patient Navigator will take the time to explain the results of the benefits investigation to you.
Enrolling in OCREVUS Access Solutions
How do I enroll in OCREVUS Access Solutions?
- You fill out Section 1 of the OCREVUS Start Form.
- Your doctor fills out the rest of the form.
- Your doctor sends the form to OCREVUS Access Solutions.
By signing Section 1, you allow OCREVUS Access Solutions to talk about your health information with your doctor and health insurance plan.
You can also submit your section of the form online.
Why do I need to sign the OCREVUS Start Form?
By signing Section 1 of the OCREVUS Start Form, you allow OCREVUS Access Solutions to talk about your health information with your doctor and health insurance plan.
We can't work with you until we get this permission.
I submitted Section 1 of the OCREVUS Start Form online or gave the signed form to my doctor. Is there anything else I need to do to enroll?
You do not need to do anything else, but your doctor does. He or she needs to fill out the rest of the OCREVUS Start Form. The other sections of this form tell us your doctor wants to treat you with OCREVUS. Make sure your doctor has sent us the completed OCREVUS Start Form so you get help from us.
My Health Plan Denied Coverage for OCREVUS
My health insurance plan will not cover OCREVUS. What do I do?
If your health insurance plan will not cover your Genentech medicine,
you and your doctor's office can file an appeal. Contact your doctor
to ask if you should file an appeal.
We have resources to help you and your doctor file an appeal.
Does OCREVUS Access Solutions send the appeal to my health insurance plan?
We have resources to help you and your doctor file an appeal. You or
your doctor’s office has to file the appeal directly with your health
How long does an appeal take?
This depends on your health insurance plan. You should ask your plan directly about its process. Sometimes the appeals process is quick. However, it can take several months if you have to appeal several times.
My Insurance Might Change
I am enrolled in OCREVUS Access Solutions and my health insurance plan has changed. What do I do next?
If your insurance changes while you’re taking your Genentech
medicine, call us. Your Patient Navigator can walk you through your
I no longer have a health insurance plan. What should I do?
The Genentech Patient Foundation gives free Genentech medicine to
people who don't have insurance coverage or who have financial
concerns and to people who meet certain income criteria.
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech
cannot guarantee your plan will cover any treatments.