Committed to Helping You Get Your Medicine
Knowing what to expect can make all the difference. We can help you
through each step of getting XOLAIR.
Frequently Asked Questions
About XOLAIR Access Solutions
What is XOLAIR Access Solutions?
I Am Concerned About Paying for XOLAIR
My co-pays for XOLAIR are too high. How can you help me?
Where can I find information about the Genentech® Access to Care Foundation (GATCF)?
Getting My Medicine
How long will it take to get my medicine?
Enrolling in XOLAIR Access Solutions
How do I enroll in XOLAIR Access Solutions?
Why do I need to sign the Respiratory Patient Consent Form?
I submitted the Respiratory Patient Consent Form online or gave the signed Respiratory Patient Consent Form to my doctor. Is there anything else I need to do to enroll?
I already submitted a Patient Consent Form or a PAN form. Do I also need to fill out the Respiratory Patient Consent Form?
My Health Plan Denied Coverage for XOLAIR
My health insurance plan will not cover XOLAIR. What do I do?
Does XOLAIR Access Solutions send the appeal to my health insurance care plan?
How long does an appeal take?
My Insurance Might Change
I am enrolled in XOLAIR Access Solutions and my health insurance plan has changed. What do I do next?
I no longer have a health insurance plan. What should I do?
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech and
Novartis Pharmaceuticals Corporation cannot guarantee your plan will
cover any treatments.
PAN=Patient Authorization and Notice of Request
for Transmission of Health Information to Genentech Access Solutions
and Genentech® Access to Care Foundation.