Committed to Helping You Get Your Medicine
Knowing what to expect can make all the difference. We can help you
through each step of getting XOLAIR.
Frequently Asked Questions
About XOLAIR Access Solutions
What is XOLAIR Access Solutions?
XOLAIR Access Solutions is a resource for people who take XOLAIR. We
connect you to the medicine you need.
I Am Concerned About Paying for XOLAIR
My co-pays for XOLAIR are too high. How can you help me?
There may be options to help you get the XOLAIR your doctor has prescribed. XOLAIR Access Solutions can refer you to patient assistance options.
Getting My Medicine
How long will it take to get my medicine?
You might not be able to get XOLAIR right away. First, your doctor’s office or specialty pharmacy will have to check to make sure your health insurance plan covers your medicine. This is called a “benefits investigation.” They also might have to send some more information before your plan covers your medicine. This is called a “prior authorization.”
Enrolling in XOLAIR Access Solutions
How do I enroll in XOLAIR Access Solutions?
- You fill out the Respiratory Patient Consent Form.
- You doctor fills out the Prescriber Service Form. You do not have to fill out anything on this form.
- Your doctor sends both of these forms to XOLAIR Access Solutions.
There are 3 ways to send us the Respiratory Patient Consent Form:
- Complete it online at Genentech-Access.com/XOLAIRForms/patients
- Fill out a paper copy and fax or mail it to us (or give it to your doctor to do so)
- Text a picture of the completed form to (650) 877-1111
Why do I need to sign the Respiratory Patient Consent Form?
The Respiratory Patient Consent Form lets us discuss your health
information with your doctor and your health insurance plan. We can’t
work with you without a signed Respiratory Patient Consent Form.
I submitted the Respiratory Patient Consent Form online or gave the signed Respiratory Patient Consent Form to my doctor. Is there anything else I need to do to enroll?
You do not need to do anything else, but your doctor does. He or she needs to submit a form called the Prescriber Service Form. This form tells us your doctor wants to treat you with XOLAIR. Make sure your doctor has sent us the Prescriber Service Form so you get help from us.
You do not need to fill out anything on the Prescriber Service Form.
I already submitted a Patient Consent Form. Do I also need to fill out the Respiratory Patient Consent Form?
The Respiratory Patient Consent Form replaces the Patient Consent Form. The Patient Consent Form and the Respiratory Patient Consent Form are valid for 3 years in all states (except Maryland, where it is valid for 1 year).
If your Patient Consent Form is still valid, you do not need to fill out the Respiratory Patient Consent Form yet.
My Health Plan Denied Coverage for XOLAIR
My health insurance plan will not cover XOLAIR. What do I do?
If your health insurance plan will not cover XOLAIR, you and your
doctor's office can file an appeal. Contact your doctor to ask if you
should file an appeal.
We have resources to help you and your doctor file an appeal.
Does XOLAIR Access Solutions send the appeal to my health insurance care plan?
We have resources to help you and your doctor file an appeal. You or
your doctor’s office has to file the appeal directly with your health
How long does an appeal take?
This depends on your health insurance plan. You should ask your plan directly about its process. Sometimes the appeals process is quick. However, it can take several months if you have to appeal several times.
My Insurance Might Change
I am enrolled in XOLAIR Access Solutions and my health insurance plan has changed. What do I do next?
If your insurance changes while you're taking XOLAIR, call us. We can
help you understand your new coverage.
I no longer have a health insurance plan. What should I do?
The Genentech Patient Foundation gives free Genentech medicine to
people who don't have insurance coverage or who have financial
concerns and meet certain eligibility criteria.
It is your and your doctor's responsibility to complete and submit
all required paperwork to your health insurance plan. Genentech and
Novartis Pharmaceuticals Corporation cannot guarantee your plan will
cover any treatments.