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Genentech works every day to help patients who have been prescribed our medicines, so they can focus on what matters most.

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Help understanding benefits and coverage, such as benefits investigations and prior authorization resources

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Sample coding information and resources for denials and appeals

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Product Distribution

A list of authorized distributors and specialty pharmacies as well as information on our Spoilage Replacement Program

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Over the past 20+ years, Genentech has helped over 2.4 million patients access their Genentech medicines.

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In 2020, Genentech Access Solutions helped more than 266,000 eligible patients with access issues.


For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday


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Find the right assistance option for your patients