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MySMA Support is here for your patients. The MySMA Support team is available to answer questions and provide product education, including how to take Evrysdi.

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Neurological Rare Disease Account Manager (NRD AM)

The local, dedicated support resource for practices who answers questions about Genentech’s approved products and services



Sample coding information and resources for denials and appeals

product distribution

Product Distribution

Information about the authorized specialty pharmacy for Evrysdi

Our Commitment to Patients

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Over the past 26+ years, Genentech has helped over 3 million eligible patients access their Genentech medicines.

access solutions statistic

In 2022, Genentech Access Solutions helped more than 271,000 eligible patients with access issues.

Communication assistance services

Evrysdi Access Solutions employs a multilingual call center staff and offers teletypewriter (TTY) services for callers.


For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday


To enroll in MySMA Support, complete and submit the Evrysdi Start Form