ACTEMRA® (tocilizumab) Distribution

Authorized Distributors for ACTEMRA for Intravenous (IV) Infusion

Genentech has contracted with a network of authorized specialty distributors and wholesalers to service customers that choose to purchase ACTEMRA IV through the buy and bill model. Customers can purchase ACTEMRA IV through authorized specialty distributors and wholesalers that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute ACTEMRA IV through secondary channels.

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
Cardinal Health Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Dakota Drug 866-210-5887 763-421-0661 www.dakdrug.com/ddos/
DMS Pharmaceutical 877-788-1100 847-518-1105 dmspharma.com/store.htm
McKesson US Pharmaceutical 855-625-4677 (Hospitals)
800-364-6198 (VA/DOD)
N/A connect.mckesson.com
Morris & Dickson Co., LLC 800-388-3833 318-798-5237 N/A

 

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Cardinal Health Specialty Distribution 800-926-3161 614-652-7043 specialtyonline.cardinalhealth.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
McKesson US Pharmaceutical 855-625-4677 N/A connect.mckesson.com
Morris & Dickson Co., LLC 800-388-3833 318-798-5237 N/A

 

Distributor Telephone Fax Web Orders
Besse Medical 800-543-2111 800-543-8695 www.besse.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 614-652-7043 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
Metro Medical 800-768-2002 615-256-4194 www.metromedicalorder.com
Oncology Supply 800-633-7555 800-248-8205 www.oncologysupply.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 614-652-7043 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
Metro Medical 800-768-2002 615-256-4194 www.metromedicalorder.com

 

Distributor Telephone Fax Web Orders
Cardinal Health Puerto Rico 800-981-4699
787-625-4200
787-625-4398 N/A
Cesar Castillo 787-999-1616 787-720-1095 www.cesarcastillo.net

 

Authorized Distributors for ACTEMRA for Subcutaneous (SC) Injection

Genentech has contracted with a network of authorized specialty distributors and wholesalers to service customers that choose to purchase ACTEMRA SC. Customers can purchase ACTEMRA SC through authorized specialty distributors and wholesalers that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute ACTEMRA SC through secondary channels.

Authorized specialty distributors will be allowed to distribute ACTEMRA SC to any specialty pharmacy, retail pharmacy or licensed health care professional.

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
Cardinal Health Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Dakota Drug 866-210-5887 763-421-0661 www.dakdrug.com/ddos/
DMS Pharmaceutical 877-788-1100 847-518-1105 dmspharma.com/store.htm
McKesson US Pharmaceutical 855-625-4677 (Hospitals)
800-364-6198 (VA/DOD)
N/A connect.mckesson.com
Morris & Dickson Co., LLC 800-388-3833 318-798-5237 N/A

 

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Cardinal Health Specialty Distribution 800-926-3161 614-652-7043 specialtyonline.cardinalhealth.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
McKesson US Pharmaceutical 855-625-4677 N/A connect.mckesson.com
Morris & Dickson Co., LLC 800-388-3833 318-798-5237 N/A

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
Besse Medical 800-543-2111 800-543-8695 www.besse.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 614-652-7043 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
Metro Medical 800-768-2002 615-256-4194 www.metromedicalorder.com
Oncology Supply 800-633-7555 800-248-8205 www.oncologysupply.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 614-652-7043 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 855-477-9700 800-289-9285 mscs.mckesson.com
Metro Medical 800-768-2002 615-256-4194 www.metromedicalorder.com

 

Distributor Telephone Fax Web Orders
Cardinal Health Puerto Rico 800-981-4699
787-625-4200
787-625-4398 N/A
Cesar Castillo 787-999-1616 787-720-1095 www.cesarcastillo.net

 

NOTE: Genentech does not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Buy And Bill

“Buy and bill” is a term used by health care providers when an office or facility purchases ACTEMRA for intravenous (IV) infusion, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of ACTEMRA IV, giving you the flexibility to treat your patients when clinically appropriate.

Specialty Pharmacies

Specialty pharmacies (SPs) can dispense ACTEMRA to your office. For the subcutaneous (SC) formulation of ACTEMRA, SPs may also be able to dispense directly to your patients. The SPs can also provide coverage and reimbursement support. We work with these SPs to make patient and clinical support available to ACTEMRA patients and their prescribers.

An SP is uniquely able to give a comprehensive array of services. They include:

  • Reimbursement resources
  • Clinical services to support patients throughout their therapies
  • The ability to manage special handling and shipping needs linked with many specialty therapies

The decision to use the services of an SP should be made solely by patients and their caregivers with guidance from the provider/treatment team.

Genentech does not make any representation or guarantee concerning any service or item offered by an SP.

Spoilage Replacement Program

If the ACTEMRA prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

Patients who need replacement product for ACTEMRA for subcutaneous (SC) injection should contact their specialty pharmacy.

For more information, please contact (800) ACTEMRA (800-228-3672)

Potential reasons for replacement

ACTEMRA has been reconstituted and is unusable due to one of the following events:

  • Product was reconstituted and patient missed appointment
  • Product was accidentally dropped
  • Product was not appropriately refrigerated or was frozen
  • Patient expired/coded
  • Product was not administered due to unforeseen symptoms

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

For questions about spoiled ACTEMRA SC, please call (800) ACTEMRA (800-228-3672).

Product replacement procedure

To request replacement product:

  1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  3. Fax the form to (877) 329-6737.
  4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all products must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.