PERJETA Distribution
Authorized Distributors
Genentech has contracted with a network of authorized specialty
distributors and wholesalers to service customers who choose to
purchase PERJETA through the buy and bill model. Through the
streamlined distribution model, customers purchase PERJETA through
authorized specialty distributors and wholesalers that have made a
commitment to product integrity. These partners have agreed to
distribute only products purchased directly from Genentech and not
distribute PERJETA through secondary channels.
Distributors for Federal Accounts
Distributors for Hospitals
Distributors for Physician Offices and Federally Qualified Health Centers
Distributors for Authorized Specialty Pharmacies
Distributors for Puerto Rico
Genentech does not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.
Buy And Bill
"Buy and bill” is a term used by health care providers when an
office or facility purchases PERJETA, then bills an insurer for
reimbursement. Once the bill is submitted, your office is reimbursed
for the product. With buy and bill, you can maintain a stock of
PERJETA, giving you the flexibility to treat your patients when
clinically appropriate.
Spoilage Replacement Program
If the PERJETA prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*
Potential reasons for replacement
- Product has been reconstituted and is unusable due to one of the following events:
- Product was reconstituted and patient missed appointment
- Product was accidentally dropped
- Product was not appropriately refrigerated or was frozen
- Patient expired/coded
- Product was not administered due to unforeseen symptoms
For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.
For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.
Replacement procedure
To request replacement product:
- Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
- Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
- Fax the form to (877) 329-6737.
- The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
- Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).
Please be sure to retain all intact vials. Unless the vial(s) is broken, all products must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.
*Subject to certain limitations and
conditions. The Spoilage Replacement Program covers infused or
injected Genentech products. Genentech has the right to modify or
discontinue the Spoilage Replacement Program at any time without
notice.
Latest Updates
Form:
Statement of Medical Necessity (SMN)
Form:
Patient Authorization and Notice of Release of Information (PAN)