TECENTRIQ Distribution

Authorized Distributors

Genentech has contracted with a network of authorized specialty distributors and wholesalers to service customers who choose to purchase TECENTRIQ through the buy and bill model. Through the streamlined distribution model, customers purchase TECENTRIQ through authorized specialty distributors and wholesalers that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute TECENTRIQ through secondary channels.

Distributor Telephone Fax Web Orders
McKesson Plasma & Biologics (MPB) (877) 625-2566 N/A www.mckesson.com
ASD Healthcare (SD) (800) 746-6273 N/A www.asdhealthcare.com
Cardinal Health Specialty Distribution (866) 677-4844 N/A specialtysolutions.cardinalhealth.com
Dakota Drug 866-210-5887 763-421-0661 www.dakdrug.com/ddos/
DMS Pharmaceutical 877-788-1100 847-518-1105 dmspharma.com/store.htm
Distributor Telephone Fax Web Orders
Cardinal Health Specialty Distribution (866) 677-4844 N/A specialtysolutions.cardinalhealth.com
McKesson Plasma & Biologics (MPB) (877) 625-2566 N/A www.mckesson.com
Smith Medical Partners (800) 292-9653 N/A www.smpspecialty.com
ASD Healthcare/ICS (BioSolutions) (800) 746-6273 N/A www.asdhealthcare.com
M&D Specialty Distribution (800) 388-3833 N/A www.morrisdickson.com
Distributor Telephone Fax Web Orders
Cardinal Health Specialty Distribution (866) 677-4844 N/A specialtysolutions.cardinalhealth.com
CuraScript Specialty Distribution (877) 599-7748 N/A www.curascriptsd.com
McKesson Specialty Health (855) 477-9800 N/A www.mckessonspecialtyhealth.com
Oncology Supply/ICS (BioSolutions)/
ASD Healthcare/Besse Medical
(800) 633-7555 N/A www.oncologysupply.com
Distributor Telephone Fax Web Orders
Cardinal Health Specialty Distribution (866) 677-4844 N/A specialtysolutions.cardinalhealth.com
McKesson Specialty Health (855) 477-9800 N/A www.mckessonspecialtyhealth.com
ASD Healthcare/ICS (BioSolutions)/
Besse Medical
(866) 408-3761 N/A www.absg.com/companies
CuraScript SD (for Accredo only) (877) 599-7748 N/A www.curascriptsd.com
Distributor Telephone Fax Web Orders
Cardinal Health Puerto Rico (787) 625-4100 N/A www.cardinalhealth.pr
Cesar Castillo (787) 999-1616 N/A www.cesarcastillo.net

NOTE: Genentech does not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Buy And Bill

“Buy and bill” is a term used by health care providers when an office or facility purchases TECENTRIQ, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of TECENTRIQ, giving you the flexibility to treat your patients when clinically appropriate.

Spoilage Replacement Program

If the TECENTRIQ prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

Potential reasons for replacement

TECENTRIQ has been reconstituted and is unusable due to one of the following events:

  • Product was reconstituted and patient missed appointment
  • Product was accidentally dropped
  • Product was not appropriately refrigerated or was frozen
  • Patient expired/coded
  • Product was not administered due to unforeseen symptoms

Please note that the Program does not ship replacement product if any quantity of the product has been administered to a patient.

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

Replacement Procedure

To request replacement product:

  1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  3. Fax the form to (877) 329-6737.
  4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all product must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.