GAZYVA Distribution

Authorized Distributors

Genentech has contracted with a network of authorized specialty distributors and wholesalers to service customers who choose to purchase GAZYVA through the buy and bill model. Through the streamlined distribution model, customers purchase GAZYVA through authorized specialty distributors and wholesalers that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute GAZYVA through secondary channels.

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
Cardinal Health Specialty Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Dakota Drug 866-210-5887 763-421-0661 www.dakdrug.com/ddos/
DMS Pharmaceutical 877-788-1100 847-518-1105 dmspharma.com/store.htm
McKesson US Pharmaceutical 855-625-4677
800-364-6198 (VA/DOD)
N/A connect.mckesson.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 800-926-3161 888-345-4916 specialtyonline.cardinalhealth.com
McKesson Plasma Biologics (MPB) 877-625-2566 888-752-7626 connect.mckesson.com
Morris and Dickson Specialty Distribution 800-710-6100 318-524-3096 www.mdspecialtydist.com
Smith Medical Partners, a Division of H.D. Smith 800-292-9653 630-227-9002 www.smpspecialty.com

 

Distributor Telephone Fax Web Orders
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 888-345-4916 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 800-482-6700
855-477-9700
(Non-Oncology Customers)
800-289-9285 mscs.mckesson.com
Oncology Supply 800-633-7555 800-248-8205 www.oncologysupply.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 888-345-4916 specialtyonline.cardinalhealth.com
Humana Specialty Pharmacy 800-486-2668 877-405-7940 www.humanapharmacy.com/specialty
McKesson Specialty Health 800-482-6700
855-477-9700
(Non-Oncology Customers)
800-289-9285 mscs.mckesson.com

 

Distributor Telephone Fax Web Orders
Cardinal Health Puerto Rico 800-981-4699
787-625-4200
787-625-4398 N/A
Cesar Castillo 787-999-1616 787-720-1095 www.cesarcastillo.net

 

Genentech does not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Buy And Bill

“Buy and bill” is a term used by health care providers when an office or facility purchases GAZYVA, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of GAZYVA, giving you the flexibility to treat your patients when clinically appropriate.

Spoilage Replacement Program

If the GAZYVA prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

Potential reasons for replacement

GAZYVA has been reconstituted and is unusable due to one of the following events:

  • Product was reconstituted and patient missed appointment
  • Product was accidentally dropped
  • Product was not appropriately refrigerated or was frozen
  • Patient expired/coded
  • Product was not administered due to unforeseen symptoms

Please note that the Program does not ship replacement product if any quantity of the product has been administered to a patient.

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

Replacement procedure

To request replacement product:

  1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  3. Fax the form to (877) 329-6737.
  4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all product must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.