Herceptin Distribution

Authorized Distributors

Genentech has contracted with a network of authorized distributors to service customers who choose to purchase Herceptin through the buy and bill model. Through the streamlined distribution model, customers purchase Herceptin through authorized distributors that have made a commitment to product integrity. These partners have agreed to distribute only products purchased directly from Genentech and not distribute Herceptin through secondary channels.

Distributor Telephone Fax Web Orders
AmerisourceBergen Drug Corporation 844-222-2273 816-464-4140 www.amerisourcebergen.com/abc/
Cardinal Health Specialty Distribution 800-926-3161
270-219-6000 (KY)
501-707-2800 (AR)
N/A www.cardinal.com
Dakota Drug 866-210-5887 763-421-0661 www.dakdrug.com/ddos/
DMS Pharmaceutical 877-788-1100 847-518-1105 dmspharma.com/store.htm
McKesson Plasma and Biologics (MPB)
877-625-2566
888-752-7626
connect.mckesson.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare
800-746-6273
800-547-9413
www.asdhealthcare.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 800-926-3161 614-652-7043 specialtyonline.cardinalhealth.com
McKesson Plasma and Biologics
877-625-2566
888-752-7626
connect.mckesson.com
Morris & Dickson Specialty Distribution
800-710-6100
318-524-3096 www.mdspecialtydist.com
Smith Medical Partners
800-292-9653
630-227-9002 www.smpspecialty.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
Besse Medical 800-543-2111 800-543-8695 www.besse.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 888-345-4916 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 800-482-6700
855-477-9700
(Non-Oncology Customers)
800-289-9285 mscs.mckesson.com
Oncology Supply 800-633-7555 800-248-8205 www.oncologysupply.com

 

Distributor Telephone Fax Web Orders
ASD Healthcare 800-746-6273 800-547-9413 www.asdhealthcare.com
Besse Medical 800-543-2111 800-543-8695 www.besse.com
BioSolutions Direct 866-860-3565 888-899-0063 www.biosolutionsdirect.com
Cardinal Health Specialty Distribution 877-453-3972 888-345-4916 specialtyonline.cardinalhealth.com
CuraScript SD 877-599-7748 800-862-6208 www.curascriptsd.com
McKesson Specialty Health 800-482-6700
855-477-9700
(Non-Oncology Customers)
800-289-9285 mscs.mckesson.com

 

Distributor Telephone Fax Web Orders
Cardinal Health Puerto Rico 800-981-4699
787-625-4200
787-625-4398 N/A
Cesar Castillo 787-999-1616 787-720-1095 www.cesarcastillo.net

 

Genentech does not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Buy And Bill

“Buy and bill” is a term used by healthcare providers when an office or facility purchases Herceptin then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of Herceptin, giving you the flexibility to treat your patients when clinically appropriate.

Spoilage Replacement Program

If the Herceptin prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

 

Potential reasons for replacement

Herceptin has been reconstituted and is unusable due to one of the following events:

  • Product was reconstituted and patient missed appointment
  • Product was accidentally dropped
  • Product was not appropriately refrigerated or was frozen
  • Patient expired/coded
  • Product was not administered due to unforeseen symptoms

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

 

Replacement procedure

To request replacement product:

  1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  3. Fax the form to (877) 329-6737.
  4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all products must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.