Product Distribution

Specialty Pharmacies

Specialty pharmacies (SP) act as distribution partners between the pharmaceutical manufacturer and member or physician. They work with healthcare plans to manage the utilization of these types of products by implementing policies and controls, and can offer various operational and added services.

The specialty pharmacies listed below are part of the XOLAIR Specialty Pharmacy Network chosen to dispense XOLAIR to your office.

Distributor Telephone Fax Web Orders
Absolute Pharmacy Care (Puerto Rico)* (787) 892-8700 (787) 841-1149 www.absolutepharmacypr.com
AcariaHealth (800) 511-5144 (877) 541-1503 www.acariahealth.com
Accredo Health Group (866) 839-2162, Option 2 (866) 531-1025 www.accredo.com
Acro Pharmaceutical Services (800) 906-7798 (877) 381-3806 www.acropharmacy.com
Aetna Specialty Pharmacy* (866) 782-2779 (866) 329-2779 www.aetna.com/individuals-families/pharmacy/specialty-pharmacy.html
Amber Pharmacy (888) 370-1724 (877) 645-7514 www.amberpharmacy.com
Aureus Health Services
(including Meijer SP)
(844) 428-7387 (844) 228-7387 www.aureushealthservices.com
BannerHealth* (480) 684-7070 N/A www.bannerhealth.com
BioScript* (902) 422-8528 (902) 422-2619 www.bioscript.ca
BriovaRx Specialty Pharmacy (855) 577-6313 (866)-876-8966 www.BriovaRx.com
Cardinal Health Specialty Pharmacy (Oncosource)* (888) 662-6779 (877) 800-4790 https://chsprx.com/CHSPRx/Home/Index.aspx
Cigna Specialty Pharmacy* (800) 835-3784 (800) 351-3616 www.cigna.com/specialty-pharmacy-services
Commcare Specialty Pharmacy* (877) 203-7973 (888) 203-7980 www.commcarepharmacy.com
CVS Caremark Specialty Pharmacy (800) 237-2767 (800) 323-2445 www.cvscaremarkspecialtyrx.com
Diplomat Pharmacy* (877) 977-9118 (800) 550-6272 www.diplomatpharmacy.com
Exactus Specialty Pharmacy* (866) 458-9246 (866) 458-9245 www.exactusrx.com
Humana Pharmacy (aka Rightsource)* (800) 486-2668 (877) 405-7940 www.humanapharmacy.com
Kroger Specialty Pharmacy (855) 802-3230 (888) 315-3270 www.krogerspecialtypharmacy.com
MagellanRx (aka ICORE)* (866) 554-2673 (866) 364-2673 www.magellanhealth.com
Maxor Specialty Pharmacy* (866) 629-6779 (866) 217-8034 www.maxor.com
PerformRx* (800) 555-5690 (800) 684-5504 www.performrx.com
Pharmacy Advantage* (800) 456-2112 (888) 400-0109 www.pharmacyadvantagerx.com
Prime Therapeutics (855) 457-0007 (877) 828-3939 www.primetherapeutics.com
Reliance Rx* (716) 929-1000 (716) 532-7360 www.reliancerxsp.com
Senderra Rx (888) 777-5547 (888) 777-5645 www.senderrarx.com
Special Care Pharmacy Services (Puerto Rico only) (877) 899-8997 (888) 341-1586 www.scpspr.com
US Bioservices (888) 518-7246 (888) 418-7246 www.usbioservices.com/payers/pharmacy-services
Walgreens Specialty Pharmacy (888) 782-8443 (866) 677-6685 www.walgreens.com/pharmacy/specialtypharmacy.jsp

*These pharmacies are only eligible to dispense to plan members of payer owner.

We work with these specialty pharmacies to make patient and clinical support available to XOLAIR patients and their prescribers. Additional specialty pharmacies are available as well.

NOTE: Genentech and Novartis Pharmaceuticals Corporation do not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Buy And Bill

“Buy and bill” is a term used by health care providers when an office or facility purchases XOLAIR, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of XOLAIR, giving you the flexibility to treat your patients when needed.

The authorized distributors listed below are the exclusive suppliers of XOLAIR vials to your office for buy and bill.

Distributor Telephone Fax Web Orders
ASD Healthcare (ABSG) (800) 746-6273 (800) 547-9413 https://www.asdhealthcare.com/
Besse Medical (ABSG) (800) 543-2111 (800) 543-8695 https://www.besse.com/
BioSolutions Direct (ABSG) (866) 860-3565 (888) 899-0063 https://www.biosolutionsdirect.com/
Cardinal Specialty Distribution (855) 855-0708 (888) 345-4916 specialtyonline.cardinalhealth.com
CuraScript Specialty Distribution (aka Priority Healthcare Distribution, Inc.) (877) 599-7748 (866) 277-4024 www.curascriptsd.com
CVS Caremark (888) 217-4240 (800) 323-2445 www.cvscaremarkspecialtyrx.com
McKesson Specialty Health (855) 477-9800 (800) 289-9285 mscs.mckesson.com

We work with these authorized distributors to provide XOLAIR patients and their prescribers.

NOTE: Genentech and Novartis Pharmaceuticals Corporation do not influence or advocate the use of any one specialty distributor or specialty pharmacy. We make no representation or guarantee of service or coverage of any item.

Spoilage Replacement Program

If the XOLAIR prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

Potential reasons for replacement

XOLAIR has been reconstituted and is unusable due to one of the following events:

  • XOLAIR was reconstituted and patient missed appointment
  • XOLAIR was accidentally dropped
  • XOLAIR was not appropriately refrigerated or was frozen
  • XOLAIR was not administered due to unforeseen symptoms

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

Replacement procedure

To request replacement product:

  • Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
  • Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
  • Fax the form to (877) 329-6737.
  • The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
  • Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all products must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products.