Learn About Our Services

KADCYLA Access Solutions is your resource for access and reimbursement support after KADCYLA is prescribed.


Help understanding benefits and coverage, such as benefits investigations and prior authorization resources

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Sample coding information and resources for denials and appeals

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Product Distribution

A list of authorized distributors and specialty pharmacies as well as information on our Spoilage Replacement Program

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Online Patient Enrollment

Submit KADCYLA Access Solutions forms and check the status of your service requests online using My Patient Solutions

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Our Commitment to Patients

Over the past 20+ years,
Genentech has helped more than

1.5 million

patients access the Genentech medicines they need.

In 2016, we helped more than


patients access the Genentech medicines they need.

Communication assistance services

KADCYLA Access Solutions employs a multilingual call center staff and offers teletypewriter (TTY) services for callers.

PAN=Patient Authorization and Notice of Request for Transmission of Health Information to Genentech Access Solutions and Genentech® Access to Care Foundation.

SMN=Statement of Medical Necessity.