Buy And Bill

“Buy and bill” is a term used by health care providers when an office or facility purchases RITUXAN, then bills an insurer for reimbursement. Once the bill is submitted, your office is reimbursed for the product. With buy and bill, you can maintain a stock of RITUXAN, giving you the flexibility to treat your patients when clinically appropriate.

Spoilage Replacement Program

If the RITUXAN prescribed for a labeled indication was spoiled and unable to be administered, the product might be eligible for replacement through the Genentech Spoilage Replacement Program.*

Potential reasons for replacement

RITUXAN has been reconstituted and is unusable due to one of the following events:

• Product was reconstituted and patient missed appointment
• Product was accidentally dropped
• Product was not appropriately refrigerated or was frozen
• Patient expired/coded
• Product was not administered due to unforeseen symptoms

For all quality- or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Operations at (800) 551-2231.

Replacement procedure

To request replacement product:

1. Contact Genentech Customer Operations at (800) 551-2231 to obtain the Genentech Spoilage Replacement Program form.
2. Complete the Genentech Spoilage Replacement Program form. Please write legibly and fill in ALL required fields to prevent delays.
3. Fax the form to (877) 329-6737.
4. The request might take up to 3 business days to review. If approved, instructions for how to return the spoiled product or verify spoilage are provided at this time.
5. Replacement product ships within 11 business days following receipt of the spoiled product or Certification of Destruction form (provided by Customer Operations).

Please be sure to retain all intact vials. Unless the vial(s) is broken, all product must be returned. If the vial(s) is broken, a completed Certification of Destruction form is required.

*Subject to certain limitations and conditions. The Spoilage Replacement Program covers infused or injected Genentech products. Genentech has the right to modify or discontinue the Spoilage Replacement Program at any time without notice.