Learn About Our Services

Genentech BioOncology® Access Solutions for XELODA is your resource for access and reimbursement support after XELODA is prescribed.


Help understanding benefits and coverage, such as benefits investigations and prior authorization resources

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Sample coding information and resources for denials and appeals

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Online Patient Enrollment

Submit Genentech BioOncology Access Solutions forms and check the status of your service requests online using My Patient Solutions

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Our Commitment to Patients

Over the past 20+ years,
Genentech has helped over

2.2 million

patients access the Genentech medicines they need.

In 2019, Genentech Access Solutions helped more than


eligible patients with access issues.

Communication assistance services

Genentech BioOncology Access Solutions employs a multilingual call center staff and offers teletypewriter (TTY) services for callers.