My Patient Solutions for Health Care Practices

My Patient Solutions is an online tool to help you enroll patients in Genentech Access Solutions and manage your service requests. It allows you the flexibility to work with Genentech Access Solutions when it’s convenient for you.

Features of My Patient Solutions

Log in or register with My Patient Solutions to:

Enroll and re-enroll patients

Enroll and re-enroll your patients in Genentech Access Solutions or the Genentech Patient Foundation.

View Genentech Patient Foundation eligibility and coordinate shipments

Communicate with your Genentech Access Solutions Specialist

Send messages to your Genentech Access Solutions Specialist and receive responses within the system.

View Benefits Investigation (BI) Reports‬

Review BI Reports for all your patients enrolled in Genentech Access Solutions.

See which service requests require action

Any additional information will be listed under Next Steps in the service request details.

Follow up on prior authorizations (PAs) or appeals

Download the PA form (if available) and request that Genentech Access Solutions follow up with the health insurance plan on behalf of the patient.

Co-pay assistance details‬

View co-pay assistance referral information and outcomes.

Request benefits reverifications*‬

Request benefits reverifications for multiple patients at once.

How to Register

Account registration can be completed by 1 person for the entire practice and for multiple practice locations.

Go to the My Patient Solutions home screen and select REGISTER YOUR ACCOUNT in the top right corner.

Confirm whether or not you infuse OCREVUS® (ocrelizumab). (If you do not, you will be automatically redirected to the registration page for My Patient Solutions for Health Care Practices.)

If you do infuse OCREVUS, answer a series of questions to help you determine if My Patient Solutions for Health Care Practices is right for you.

Enter your information:

  • Be sure to scroll all the way to the bottom of the screen to read and agree to the entire PRACTICE AGREEMENT
  • Add additional users, practice locations and prescribers as needed

Once the practice has been registered, each user will receive an email within 2 business days to activate his or her account and create an individual login. This link will be valid for 30 days.



If you have questions about your Genentech Patient Foundation patients, visit

*This feature is available for certain products only.