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ENSPRYNG Patient Navigators

Your ENSPRYNG Patient Navigator is your point of contact for assistance during your patients’ treatment, including access, reimbursement and injection training support.

ENSPRYNG Clinical Educators (CEs) are nurses who are a dedicated resource, providing education that includes helping you learn how to administer your injection.

Patient Navigators can help with:

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Answer questions you or your patients may have throughout the enrollment process.

benefits investigations

Benefits investigations (BIs)

Walk your patients through the results of their BIs and help them understand next steps.

prior authorizations

Prior authorizations (PAs)

  • Help you identify if a PA is necessary
  • Offer resources as you obtain PAs for your patients
  • Follow up with the payer regarding PA status
  • Provide PA forms
patient assistance

Financial assistance

  • Help identify financial assistance options for eligible patients
  • Enroll eligible patients in the ENSPRYNG Co-pay Program*
injection training

Injection training

Can educate you and your patients about ENSPRYNG clinical injection training support.

*Eligibility criteria apply. Not valid for patients using federal or state government programs to pay for their medications and or administration of their Genentech medication. Patient must be taking the Genentech medication for a FDA-approved indication. See full Terms and Conditions at

The completion and submission of coverage- or reimbursement-related documentation are the responsibility of the patient and health care provider. Genentech makes no representation or guarantee concerning coverage or reimbursement for any service or item.


For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday


Patient Assistance Tool
Find the right assistance option for your patients