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My Patient Solutions for Health Care Practices

My Patient Solutions is an online tool to help you enroll patients in Genentech Access Solutions or the Genentech Patient Foundation and manage your service requests. It allows you the flexibility to work with Genentech Access Solutions when it’s convenient for you.

Features of My Patient Solutions

Log in to or register with My Patient Solutions to:

access solutions

Enroll and re-enroll patients

Enroll and re-enroll your patients in Genentech Access Solutions or the Genentech Patient Foundation.

secure messaging

Communicate with your Genentech Access Solutions or Foundation Specialist

Send messages to your Genentech Access Solutions or Foundation Specialist and receive responses within the system.

next steps

See which service requests require action

Any additional information will be listed under Next Steps in the service request details.

co-pay assistance

View co-pay assistance referrals

See co-pay assistance referral information.

genentech patient foundation

View Genentech Patient Foundation information

View Genentech Patient Foundation eligibility and coordinate shipments.

benefits investigations

View benefits investigation (BI) information

Review benefit information and download BI Reports for all your patients enrolled in Genentech Access Solutions.

prior authorizations

Follow up on the status of prior authorizations (PAs) or appeals

Download the PA form (if available) and request that Genentech Access Solutions follow up with the health insurance plan on behalf of the patient.


Request benefits reverifications*‬

Request benefits reverifications for multiple patients at once.

How to Register

Account registration can be completed by 1 person for the entire practice and for multiple practice locations.


Go to the My Patient Solutions home screen and select Register Your Account in the top right corner.


Answer a series of questions to help you determine if My Patient Solutions for Health Care Practices is right for you.


Enter your practice information:

  • Be sure to scroll all the way to the bottom of the screen to read and agree to the entire Practice Agreement
  • Add other users, practice locations and prescribers as needed

Once the practice has been registered, each user will receive an email within 2 business days to activate their account and create an individual login. This link will be valid for 30 days.

*This feature is available for certain products only.


For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday


Patient Assistance Tool
Find the right assistance option for your patients