My Patient Solutions

My Patient Solutions is an online tool that allows you the flexibility to work with Genentech Access Solutions when it’s convenient for you. There are 2 versions of My Patient Solutions available for practices with patients taking Genentech treatments.

My Patient Solutions for Health Care Practices

Practices that prescribe Genentech treatments can use My Patient Solutions for Health Care Practices to enroll patients in Genentech Access Solutions and manage service requests.

Learn More About the Features

My Patient Solutions for Sites of Care

Surgical centers and infusion sites that administer certain Genentech products can use My Patient Solutions for Sites of Care to view and manage patients who have been referred to your practice for treatment.

Please note: You will be able to manage patients enrolled in Genentech Access Solutions. Electronic enrollment and service request initiation are not available with My Patient Solutions for Sites of Care.

Learn More About the Features

How to Register

Account registration can be completed by 1 person for the entire practice and for multiple practice locations.

Go to the My Patient Solutions home screen and select REGISTER YOUR ACCOUNT in the top right corner.

Answer a series of questions to help you determine if you are registering for My Patient Solutions for Health Care Practices or My Patient Solutions for Sites of Care.

Enter your information:

Be sure to scroll all the way to the bottom of the screen to read and agree to the entire Practice Agreement or Sites of Care Agreement
Add additional users, locations, and/or prescribers as needed

You may register for both sites separately and navigate between them once you log in.

Once the practice or infusion site has been registered, each user will receive an email within 2 business days to activate his or her account and create an individual login. This link will be valid for 30 days.

Features of My Patient Solutions

Log in to or register with My Patient Solutions to:

Features of My Patient Solutions for Health Care Practices

Enroll and re-enroll patients

Enroll and re-enroll your patients in Genentech Access Solutions or the Genentech Patient Foundation.

Communicate with your Genentech Access Solutions or Foundation Specialist

Send messages to your Genentech Access Solutions or Foundation Specialist and receive responses within the system.

Manage infusion dates*

View and enter past or future infusion dates for your patients.

View treatment coordination milestones*

Track patients' status throughout treatment.

View benefits investigation (BI) information

Review benefit information and download BI Reports for all your patients enrolled in Genentech Access Solutions.

Follow up on the status of prior authorizations (PAs) and appeals

Download the PA form (if available) and/or request that Genentech Access Solutions follow up with the health insurance plan on behalf of the patient.

View co-pay assistance details

See co-pay assistance referral information.

View Genentech Patient Foundation information

View Genentech Patient Foundation eligibility and coordinate shipments.

Manage your patient list and download reports

Filter and sort your patient list by prescriber, payer, location and/or product, then export it into a report.

Features of My Patient Solutions for Sites of Care

Communicate with your Genentech Access Solutions or Foundation Specialist

Send messages to your Genentech Access Solutions or Foundation Specialist and receive responses within the system.

Manage infusion dates*

View and enter past or future infusion dates for your patients.

View treatment coordination milestones*

Track patients' status throughout treatment.

View benefits investigation (BI) information

Review benefit information and download BI Reports for all your patients enrolled in Genentech Access Solutions.

Download prior authorization (PA) forms (if available)

Download the PA form (if available) and view the status of the patient’s PA.

View co-pay assistance details

See co-pay assistance referral information.

View Genentech Patient Foundation information

View Genentech Patient Foundation eligibility and track shipments.

Manage your patient list and download reports

Filter and sort your patient list by prescriber, payer, location, anticipated date of treatment, last date of treatment, PA expiration date and/or co-pay program status, then export it into a report.

*These features are exclusive for practices and infusion sites with OCREVUS® (ocrelizumab) patients.

For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday

Patient Assistance Tool
Find the right assistance option for your patients